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This page sets out the legal basis on which bd368 operates and what applies to your account. Access to bd368 and its services depends on your local law and the eligible regions we serve — read this before you open or use an account.
operates under terms that govern every part of your relationship with us — from account creation through to transactions and withdrawal requests. Whether you fund your account via bKash, Upay, or Bank Transfer, the same policy framework applies to each route. We do not distinguish your legal standing based on which payment method you use; every transaction is subject to the same rules published on this page and in our full terms document. Eligibility to access bd368 depends on the laws of your jurisdiction and whether your region falls within our permitted territory. We do not make a legal determination on your behalf — that responsibility sits with you. If local law in your area restricts or prohibits online gaming services, you must not open or continue using an account. We update these terms when our policy position changes. The date of the most recent revision is shown at the bottom of the full terms document. Continuing to use your account after a published update means you accept the revised terms. If any change is material and affects your existing account conditions, we will notify you through the contact details registered on your account before the change takes effect.
Understanding what this policy covers — and what it does not — helps you know where to direct questions and what protections apply to each part of your account activity.
Our policy governs how your account is created, verified, suspended or closed. This includes login credentials, identity verification steps shown in your account area, and the conditions under which we may restrict access. Account access rules apply from the moment of registration.
All financial activity processed through your account — deposits via bKash or Upay, transfers via Bank Transfer, and any withdrawal requests — falls within this policy. Transaction records are held on your account and form part of the legal agreement between you and bd368.
Game content supplied by studios available in the lobby, odds displays, promotional notices and support documentation published on bd368 are covered by our content and intellectual property terms. You may not copy, redistribute or commercially use any part of our site content.
Payment processors, mobile wallet operators such as bKash and Upay, and any external services linked from our site operate under their own separate terms. bd368 is not responsible for third-party policies, outages or decisions made by those providers outside of our platform.
You have concrete options available to you within the scope of this policy. If you need to review the transaction history on your account — including bKash deposits or Bank Transfer records — open the account wallet section, which displays a full itemised log. Each entry shows the method used, the amount processed, the date, and the current status. If any personal detail on your account is incorrect — name, contact number, registered email — raise a correction request through the support channel. We will verify your identity before making changes to protect your account security. Do not attempt to correct account details by opening a second account, as duplicate registrations are a breach of our terms. For any question about how your data is held, how long records are retained, or what this policy means for your specific situation, submit a written query to our support team. We will respond with the relevant policy section and, where appropriate, the action available to you.
Open your account wallet to see a full log of deposits, withdrawals and transfer statuses, including bKash and Bank Transfer entries. Each record is date-stamped and shows the payment method used.
Contact support with proof of the correct detail. We verify your identity before updating any registered information. This protects your account from unauthorised changes.
Submit your query in writing via the support channel. Reference the specific section of these terms you are asking about. We will respond with the applicable policy rule and the steps available to you.
You may request that your account be closed at any time. Submit the request through support. Any pending transactions must be resolved before closure is finalised, and your transaction history is retained per our data retention schedule.
For any legal query — including policy disputes, account eligibility questions, or concerns about how your data is handled — use one of the contact routes published on this site. Do not submit sensitive information through a channel you cannot verify as ours.
Open the chat widget on bd368 and select the account or policy topic from the menu. This is the fastest route for straightforward policy questions and account status queries.
Send a written query to the support email address listed on our contact page. Include your registered account ID and the specific policy section you are asking about. Written queries leave a clear record.
Our on-site help centre contains published policy documents, account FAQs and transaction guidance. Browse the legal and account sections there before submitting a support ticket to find answers to common policy questions.
We take a straightforward approach to data handling: collect what is needed, keep it for as long as policy requires, and give you a clear route to query it. Your information and transaction records — including bKash and Bank Transfer history — are stored securely and are not shared with third parties outside of what is required to process your transactions or comply with applicable legal obligations.
Account and transaction records are held for the period required by our internal policy and any applicable legal obligation. After that period, records are deleted or anonymised. You can ask us about the retention period for your specific data by contacting support.
We use cookies to keep your session active and to understand how the site is used at an aggregate level. Our cookie notice, accessible from the site footer, explains what is set, for how long, and how you can manage your preferences through your browser settings.
We ask you to verify your identity when making changes to registered details or processing larger Bank Transfer requests. These checks are visible in your account area. If you notice activity on your account that you did not authorise, contact support immediately through live chat or email.
To request a correction to personal data we hold, or to ask what data is on file, contact our support team in writing. We will confirm the data held and, where appropriate, process the correction or deletion within a reasonable period.
These answers cover the legal questions we hear most often. If your question is not here, contact support directly with the policy section it relates to.
Yes. Access to bd368 depends on the laws of your jurisdiction and whether your location falls within our permitted regions. We do not make that legal determination for you. If online gaming services are restricted under local law where you are, you must not open or continue using an account.
Open your account wallet from the account menu. Every deposit and withdrawal is logged there with the payment method, amount, date and status. bKash, Upay and Bank Transfer entries all appear in the same log. You can use this record if you need to raise a dispute or policy query.
Contact support via live chat or email with the correct information and proof of identity. We verify your identity before updating any registered detail. Do not open a second account to work around an error — duplicate accounts breach our terms and may result in account suspension.
We retain account and transaction records for the period required by our internal data policy and any applicable legal obligation. After that period, data is deleted or anonymised. Contact support in writing if you want to know the specific retention period that applies to your account.
Closing your account does not automatically delete all records. Transaction history and identity verification records are retained for the period our policy requires, even after closure. You can ask support what is retained and for how long. Any pending transactions must clear before closure is processed.
Yes. Raise the dispute through the support channel, referencing the transaction ID shown in your account wallet. Include the date, amount and payment method. We will review the record and respond with our findings. Third-party payment processors operate under their own terms, so some disputes may require contact with them directly.